Service Department

vw waterloo

Our friendly Service Team is always pleased to see you and your Volkswagen.

The Service Team at Volkswagen Waterloo is always pleased to see you and your Volkswagen. Our Service Manager Brad Reinhart has been with Volkswagen Waterloo since the early 1980s. His vast experience and knowledge serves our clients well.

Dave Rich, Brooklynn Hergott, and Mike Ritchie are our friendly Service Advisors who assist our clients by offering sound advice to keep your Volkswagen running smoothly. Both Dave and Mike are long time employees and have won awards for their dedication to Customer Satisfaction.

Our Warranty Administrator, Kathleen Randell, diligently looks after our clients’ warranty claims. Alexis Ritzmann completes our front line team. As our Customer Care Coordinator, Mandy looks after client data, among other duties as Administrative Assistant to the Controller.

We're extremely proud of our team of technicians. Everyone of them is certified through Volkswagen, and both Mike Ritchie and Gary Buchanan have achieved Master Level Certification. A special mention to Kevin Reeve who, among 885 participants placed in the top 5 nationally in the Volkswagen Retail World Championship contest in 2012.

When waiting for your car to be serviced, enjoy a coffee or cold beverage and take advantage of our free Wi-Fi network! The password is posted right under the TV. Should you require some work space and privacy while waiting, we offer a desk in the showroom with a power connection.

Be sure to check out our current: service specials, parts specials & tire specials.

Schedule a service appointment or call (519) 884-7470


On your next visit ask for a tour. We will be happy to show you our workshop.

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