Meet our Team

Administration

David  Krause
David Krause
General Manager
Bio
David  Krause
David Krause
General Manager

A Volkswagen lover at heart, it comes as no surprise that David's first purchase was a VW. 25 years later, he remains committed to the Brand. David began his journey with us in 2000 as a member of the sales department before moving to corporate as a sales and product trainer in 2004. After two years of traveling for Volkswagen Canada, he found his “home” to us as a sales manager before transitioning to General Manager. Naturally VW follows him home, to the garage and the vintage car advertisements hung on his walls. Outside of VW Waterloo, his spare time is spent with his family, two rescue dogs, or in the woods on his dirt bike.

Diane  Lebold
Diane Lebold
Office Manager / Accountant
Bio
Diane  Lebold
Diane Lebold
Office Manager / Accountant

With us since 1993, Diane has taken on multiple roles during her lengthly term as Office Manager. Responsible for bookkeeping and accounting, she is a master of all trades administrative and has kept us on track and organized day to day for 23 years. With her warm disposition, it's no surprise that she feels like a mother to many of the staff, going above and beyond by crafting birthday cakes for everyone. In her time away from the office, Diane likes to tend to her garden or wind down with a pair of knitting needles beside her cat and dog.

Kathleen  Randell
Kathleen Randell
Admin Assist. & Customer Care Coordinator
Bio
Kathleen  Randell
Kathleen Randell
Admin Assist. & Customer Care Coordinator

Kathleen has been with us for six and a half years, spending five years on the admin team following her graduation from Conestoga College in Accounting. Following in Diane’s footsteps, she’s a quick learner who is always willing to step up and help out her teammates. Her attention to detail and organization skills serves her well in her current position as our Warranty Administrator. A group exercise enthusiast, it isn't uncommon to see Kathleen powering it up at a Zumba class or bootcamp class.

Katelyn  Fehrenbach
Katelyn Fehrenbach
Admin. Support and Customer Service
Bio
Katelyn  Fehrenbach
Katelyn Fehrenbach
Admin. Support and Customer Service

One of the very first people you will see after stepping through our doors, Katelyn lights up the room with her infectious smile, earning her the nick-name "smiley". In her first year with us at VW Waterloo, she embodies our idea of excellent customer service. When she isn't striving above and beyond as an integral member of our admin team, Katelyn is drawn to the hot sands of Cuba or the sweet shores of the Dominican. Come in to see Katelyn, and you'll be blinded by her smile, as radiant as the tropics she loves so much.

Melissa  Koehler
Melissa Koehler
Digital Marketing Co-Ordinator

Sales

David  Krause
David Krause
General Manager
Bio
David  Krause
David Krause
General Manager

A Volkswagen lover at heart, it comes as no surprise that David's first purchase was a VW. 25 years later, he remains committed to the Brand. David began his journey with us in 2000 as a member of the sales department before moving to corporate as a sales and product trainer in 2004. After two years of traveling for Volkswagen Canada, he found his “home” to us as a sales manager before transitioning to General Manager. Naturally VW follows him home, to the garage and the vintage car advertisements hung on his walls. Outside of VW Waterloo, his spare time is spent with his family, two rescue dogs, or in the woods on his dirt bike.

Matthew  Bird
Matthew Bird
Sales Manager
Bio
Matthew  Bird
Matthew Bird
Sales Manager

Since my first 1990 Jetta Flair 2, I have been a passionate VW owner who has managed to share that passion with friends and family.

Peter  Fey
Peter Fey
Certified Sales Consultant
Bio
Peter  Fey
Peter Fey
Certified Sales Consultant

Connecting VWs and owners since 1981. Enjoys good food, family, and a cool swim on a hot day!

Robert  Vagacs
Robert Vagacs
Certified Sales Consultant
Bio
Robert  Vagacs
Robert Vagacs
Certified Sales Consultant

Only VWs in my driveway since my '86 Golf Diesel at 16! Started here in 02 and truly enjoy working with my clients and colleagues. Author, Theologian, Habs Fan!

Justin  Keyes
Justin Keyes
Certified Sales Consultant
Bio
Justin  Keyes
Justin Keyes
Certified Sales Consultant

Passion for VWs, cycling, and family. In the auto industry over 15yrs, and proud to be part of the team here since 2010

Mike  Raab
Mike Raab
Certified Sales Consultant
Bio
Mike  Raab
Mike Raab
Certified Sales Consultant

Do you love VWs? I do too! Would you like to buy one?

Thomas  Roder
Thomas Roder
Head Detailer
Bio
Thomas  Roder
Thomas Roder
Head Detailer

Wax on, Wax off.

Matt Gosse
Matt Gosse
Detailer
Steve Derry
Steve Derry
Client Retention Specialist

Financial Services

Shawn  Hagen
Shawn Hagen
Financial Services and Protection Options Speciali

Service

Brad  Reinhart
Brad Reinhart
Service Manager
Bio
Brad  Reinhart
Brad Reinhart
Service Manager

If it has wheels and burns gas, he's worked on it. Getting our clients down the road since 1980.

Mike  Ritchie
Mike Ritchie
Assistant Service Manager/Master Technician
Bio
Mike  Ritchie
Mike Ritchie
Assistant Service Manager/Master Technician

In the business for 25 years, and with Volkswagen for over 15 years! A hobby fisherman, who's favourite VW is an R-Line Passat CC!

David  Rich
David Rich
Service Advisor
Gary  Buchanan
Gary Buchanan
Master Technician/Foreman
Dean  Mader
Dean Mader
Technician
Shanlong  Cui
Shanlong Cui
Technician
Jamie  Phillips
Jamie Phillips
Technician
Ian  Lehman
Ian Lehman
Apprentice Technician
Alexis  Ritzmann
Alexis Ritzmann
Service Advisor
Bio
Alexis  Ritzmann
Alexis Ritzmann
Service Advisor

After graduating from Conestoga College for Business Administration, Alexis joined our team in late September. Attesting to the friendly staff and positive atmosphere, she maintains that the family created at VW Waterloo is tight knit and wonderful to be a part of. To schedule a service appointment, or have any general service inquiries, Alexis is your point of contact. In her time away from us, Alexis is a sponsored mixed-doubles athlete with her partner, and travels the province to compete in badminton tournaments.

Kai Thomas
Kai Thomas
Technician
Jamie DeSouza
Jamie DeSouza
Apprentice
Tom Sgouromitis
Tom Sgouromitis
Shuttle

Parts

Mike  Idsinga
Mike Idsinga
Parts Manager
Karl  Petersen
Karl Petersen
Parts Specialist/Wholesale Assistant
Adam  Halfpenny
Adam Halfpenny
Parts Shuttle
Bio
Adam  Halfpenny
Adam Halfpenny
Parts Shuttle

An avid Volkswagen fan.

Technical

Thomas  Roder
Thomas Roder
IT Support
Bio
Thomas  Roder
Thomas Roder
IT Support

Have you tried turning it off and back on again?