Customer Reviews

What Our Customer’s Are Saying About Us

Great Service Means Happy Customers

My buying experience at Waterloo Volkswagen was really great!! I purchased an SUV from their used inventory and it's a great car and I would not hesitate to recommend Waterloo Volkswagen for their honesty, professionalism and follow up- even way after the sale! Matt and the team went above and beyond to make sure that I got what was promised and everything worked out for a very stress free buying experience, Thanks Waterloo VW!!!...

Drew Currie

Exceptional customer service‼️ All the staff were amazing, very polite and professional. Walking into the showroom for the first time I was greeted by a lovely young woman who was really helpful. Every time I called I had a ‘live’ person to speak with and the follow-up was a phone call and an email. Very thorough. Special thanks to Brad Reinhart, truly an exemplary human being. This is the best dealership I’ve ever been to....

Betsy-Anne Barton

Jeff was outstanding of taking care of our needs. Service is truly hard to find these days and VW Waterloo brought back the good old days with warmed up cars, complimentary car washes and communicating with me through my preferred channel (text). The girls who coordinate service even remembered our dogs name every single time and made a point of paying attention to her. I have been a customer of this location for over 10 years and even though we live in The Blue Mountains now we continue to use this dealer. Thanks Jeff and team!...

Abbey Gilhula

Good motor car dealer with a great service team. I recently purchased a 2012 VW Golf from this dealer and I'm happy with my purchase. My car was very well maintained by its first owner, therefore the interiors look clean and fresh. And Volkswagen Waterloo fixed the little snags that show up in a 10-year old car. If I'm buying a VW car, I will definitely purchase it from Volkswagen Waterloo....

Alok Narula

My wife and I had a great experience purchasing our car at the dealership. Ming always answered my questions thoughtfully and quickly. I received good value for my trade in and Robin closed the deal efficiently. I would defiantly purchase here again.

Derrick Ransom

Sales, service staff and management were all extremely helpful and accommodating. Our vehicle purchasing experience was pleasant and stress free. These people are not people that simply sold us a vehicle, they are people we are very comfortable to buy our future vehicles from.

Bill Carson