Service Department

vw waterloo

Our friendly service team is always pleased to see you and your Volkswagen.

Our Service Manager, Brad Reinhart, has been with Volkswagen Waterloo since the early 1980s. His vast experience and knowledge serves our clients well.

Dave Rich and Alexis Ritzmann are our friendly Service Advisors who assist our clients by offering sound advice to keep your Volkswagen running smoothly. Our Warranty Administrator, Kathleen Randell, diligently looks after our clients’ warranty claims.

We're extremely proud of our team of technicians. Everyone of them is certified through Volkswagen, and Mike Ritchie, our Assistant Service Manager/Master Technician, has achieved Master Level Certification.

When waiting for your car to be serviced, enjoy a coffee or cold beverage and take advantage of our free Wi-Fi network! The password is posted right under the TV. Should you require some work space and privacy while waiting, we offer a desk in the showroom with a power connection.

We also offer a local shuttle service that runs weekdays from 7:45 am to 5:00 pm. Tom Sgouromitis, our friendly shuttle driver, will be happy to assist you while your car is being serviced.

Be sure to check out our current service specials, parts specials & tire specials.

To schedule a service appointment, visit our website or call (519) 884-7470


On your next visit, ask for a tour. We will be happy to show you our workshop.

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